Vanguard’s Head of Operations James Kearney and Taskize’s CEO John O’Hara recently sat down for a virtual fireside chat to discuss Operational Efficiency in 2020.
The discussion focused on control enhancement and risk management in operations – looking at how to reduce issue resolution time, raise efficiency and improve client satisfaction. Specific topics included:
- Using metrics to drive operations internally and with partners;
- Which technology innovations offer immediate opportunities to streamline the supply chain;
- What have we learned from the Covid lockdowns;
- Where the industry can look next for savings;
- What is unique about Vanguards approach to operations; and
- How Vanguard defines success in operations.