Read (and watch) the latest Q&A video with one of our Taskize users.
" image: https://www.taskize.com/hubfs/Imported_Blog_Media/Client-interview-Marcin-4.jpg --- [Client Videos](https://www.taskize.com/resources/tag/client-videos) # Client interview — Income & Corporate Actions Service Manager [](https://www.taskize.com/resources/author/narcisa-lupu) by [Narcisa Lupu](https://www.taskize.com/resources/author/narcisa-lupu) 2 min read May 23, 2024 10:00:00 AM All Categories [All Categories](https://www.taskize.com/resources)[Client Videos](https://www.taskize.com/resources/tag/client-videos)[Product Videos](https://www.taskize.com/resources/tag/product-videos)[Whitepapers](https://www.taskize.com/resources/tag/whitepapers)[Webinar Videos](https://www.taskize.com/resources/tag/webinar-videos)[Fact sheets](https://www.taskize.com/resources/tag/fact-sheets) **In our latest Q&A video with a Taskize user, we had the pleasure of speaking with Marcin Żurek-Kania, Income & Corporate Actions Service Manager at Euroclear. Marcin shared his insights on how the Taskize platform enhances efficiency in query resolution compared to other platforms like email. ** As Marcin explains**, the short resolution time and the speed at which you can respond to queries are what make Taskize much more efficient than email.** Watch the two-minute video above, or continue reading for the full Q&A. **Q: Hi! Could you introduce yourself and tell us how long you've been working for Euroclear?** My name is Marcin Żurek-Kania, and I've been with Euroclear for five years. I work in the dedicated team in Income and Corporate Actions, where I manage specific client accounts, addressing their questions and resolving any issues they encounter. **Q: How long have you been using Taskize and what specifically do you use it for? ** I’ve been using Taskize since I started at Euroclear five years ago. It’s my main tool for communicating with clients, receiving their questions, and responding to their needs through the Taskize Bubbles. **Q: What would you say are the benefits of using Taskize compared to email?** **Taskize is definitely faster and more compact.** It feels more face-to-face, bringing us closer to the client. The speed and efficiency in responding to queries make it superior to email. **Q****: What advice would you give to a potential new user of Taskize?** Don’t be afraid to explore the platform and play around with it, unless you’re dealing with sensitive information and need to be cautious about who you’re communicating with. Otherwise, **experiment with the different features as it’s very intuitive and easy to use**. You can't break it and you can reverse most of the things that you do. **Q: How does using Taskize compare to other platforms for issue resolution?** As I mentioned, **Taskize is generally faster than email and the resolution time is lower. ** While some issues will always take time regardless of the platform, on average, **Taskize provides quicker resolutions and keeps us in closer touch with clients.** **Q: Have you seen any differences in client satisfaction when comparing Taskize to email?** As we handle financial institutions mostly, client satisfaction often correlates with resolution time. **Since Taskize is faster than email, our clients are happier with the quicker responses.** **Q: How would you describe the Taskize Bubble feature – and how quick and easy is it to use it? ** I would describe it as a chat window, but more self-contained than other applications. It’s very easy to use; my training on the Taskize Bubble took about two to five minutes. **Q: How do you personally use the Smart Directory feature and what value does it bring to your work?** I don’t use the Smart Directory myself since I handle a dedicated client. However, it’s helpful for filtering out cases that others can manage, ensuring I get the appropriate questions I need to address. **Q: What value does the Bubble Blotter feature add to your daily workload?** The Bubble Blotter is essential – it’s the main layout for viewing Taskize Bubbles, allowing me to switch between them easily and manage my tasks efficiently. **I use the Bubble Blotter all the time because it's basically the core of the application.** **Q: Can you share your overall user experience with the Taskize platform and its user interface? ** **The Taskize platform is intuitive, promotes close proximity, and is easy to use.** The chat format makes interactions feel more informal and open compared to email, which I believe helps people feel more comfortable and engaged. If you are interested in learning more about how Taskize can revolutionise your query resolution process, [get in touch](https://www.taskize.com/contact/). 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