Solutions — AI
Taskize is always exploring new technologies and ways to modernise the communications ecosystem - not least artificial intelligence, and how we bring the benefits of large language models (LLMs) to the three elements of operations lifecycles: people, process and technology.
People
From automatically-written query summaries to sentiment analysis of incoming enquiries – with resulting recommendations for improving client satisfaction, AI can also extract actionable insights from unstructured content on platforms integrated into Taskize, such as email or Teams.
Process
Streamline workflows with AI- and LLM-based automation of processes such as end-of-day handovers covering summaries, reports, actions and next steps. Define and automate workflows using natural language, with actions automatically carried out once pre-requisite events are detected.
Technology
Quickly and constantly analyse repositories of historical queries and create a knowledge base for best practice operations. Add a ‘related queries’ tab on screen based on constant interpretation of work being carried out on the Taskize platform.
"Taskize is not just a platform – it’s a strategic tool where we can invest to drive continuous value for clients."
Diederik Geeraerts, CEO, Taskize
INCREASE CAPACITY
Firms report an average resolution time for post-trade queries of just 1 day when using Taskize – compared to 3.5 days when using email.
REDUCE RISK
100% of users at a Tier One bank say they have better alerting, transparency and audit trails since switching from email to Taskize.
IMPROVE CLIENT SATISFACTION
Taskize is proven to increase client satisfaction levels to 97% compared to just 57% for query resolution via email.
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Business
Taskize’s business solutions solve real-world challenges in the financial sector with automated, scalable multi-party solutions. Technological innovation and industry expertise combine not only to deliver digital transformation but also cost and client experience transformation.
Communication
Quick and easy to deploy, users of Taskize’s robust, multi-faceted communications platform enjoy same-day resolution of 80% of their post-trade queries. That's compared to just 10% when using email, chat and other legacy communications platforms.
Data
Taskize data solutions give you ownership, oversight and control of post-trade operations and communications data. Unravel the complexities and inefficiencies in a fragmented market and lifecycle flow to ultimately increase productivity through data insights.
Interoperability
Interoperability is at the core of the Taskize platform, delivering seamless integrations, allowing clients to capitalise on their tech investments, streamline operational processes and address the manual errors that arise when working across multiple platforms.